Thank you for purchasing from us. As we sell digital products, we strive to maintain clarity and transparency regarding our refund policy. Please read carefully to understand the terms.

1. General Policy

Due to the nature of digital products, all sales are final, and refunds are not provided once the product has been downloaded, accessed, or used. By completing a purchase, you agree to these terms.

2. Exceptions to the No-Refund Policy

Refunds may only be considered under the following circumstances:

Technical Issues: If the product is proven to be defective or completely non-functional, and our support team is unable to resolve the issue within 14 days.

Incorrect Purchase: If you purchased the wrong product and have not yet downloaded or accessed the files.

To request a refund under these exceptions, you must provide clear evidence and contact us at contact@digibrio.com within 14 days of purchase.

3. Conditions for Refund Approval

Refunds will not be granted in the following cases:

Downloaded Files: Once the product has been downloaded, accessed, or used, refunds are not applicable.

Buyer’s Error: Failure to read the product description or verify compatibility before purchase.

Personal Preference: Dissatisfaction due to personal taste, design, or features.

License Violation: Any attempt to copy, distribute, resell, reproduce, duplicate, or misuse the product in violation of our terms of service or license agreement.

Failure to Contact Support: Ignoring our support team’s attempts to resolve your issue before requesting a refund.

Improper Use: Damages, errors, or incompatibility caused by external modifications, third-party interference, or misuse of the product.

Unrealistic Expectations: Refunds will not be issued for unmet expectations not explicitly stated in the product description.

Chargebacks: Filing a chargeback without valid reason or prior communication invalidates your eligibility for a refund.

4. Support & Assistance

We encourage you to contact our support team at contact@digibrio.com before requesting a refund. Our team is dedicated to resolving any issues you may encounter with the product.

5. Chargebacks

Initiating a chargeback without prior contact or valid justification will result in the immediate termination of your license and potential legal action to recover damages.

If you have any questions regarding this policy, please contact us at contact@digibrio.com. Thank you for your understanding and support.